FREQUENTLY ASKED QUESTIONS
Do you have any question? Find answer here
Some frequently asked questions about SPS Co:
How do I submit a part enquiry?
Our Product Pages – Simply search for the part number you require in our search bar, and it will take you straight to the product page. You can then fill out a simple enquiry form to swiftly receive a comprehensive quote.
Call Us – Speak directly to a dedicated Account Manager.
Chat – If you would prefer to chat to us online, then you can speak directly with one of our experienced team in WhatsApp
Call Us – Speak directly to a dedicated Account Manager.
Chat – If you would prefer to chat to us online, then you can speak directly with one of our experienced team in WhatsApp
How long is my quote valid for?
Quotes are valid for 10 days from the day the quote is received unless stated otherwise at the time of quotation.
Why can't I see a price for a part?
Alongside new and reconditioned units we also specialise in the sale of obsolete and hard to find industrial automation parts which tend to have a fluctuating market value. These fluctuations can make it difficult for us to provide accurate daily prices for parts on our website. Therefore, in an effort to ensure that we always offer you the best and most accurate price available, our team will source and price your part on an enquiry-by-enquiry basis.
Do you offer global delivery?
Yes. We have local distribution centres located on all major continents allowing us to provide swift global delivery of parts to any corner of the world
Do you provide warranty as standard?
We provide a full 12-month return-to-base warranty on all reconditioned, service exchange and new parts. So, if you have any problems within 12 months from the date of delivery, then you can contact our Customer Support Team who will be happy to help and explain what your next steps should be.
Should any product supplied by us fail within the first 14 days then we will replace your item with an equivalent part. If no equivalent part can be found, then we will refund the amount you originally paid including any carriage charges.
If a problem occurs after the initial 14 days our standard warranty terms apply.
Should any product supplied by us fail within the first 14 days then we will replace your item with an equivalent part. If no equivalent part can be found, then we will refund the amount you originally paid including any carriage charges.
If a problem occurs after the initial 14 days our standard warranty terms apply.
